We’re here to help! Browse our FAQs for answers about orders, shipping, skincare routines, and more. Can’t find what you’re looking for? Contact our team anytime — we’d love to assist.
Shipping
When will my order be shipped?
Orders are typically processed and dispatched within 1–2 business days after payment confirmation. You’ll receive a notification once your order is on its way.
Do you ship Australia-wide?
Absolutely! We ship to all states and territories across Australia. Orders are packed with care and dispatched quickly from our Australian warehouse.
How long does shipping take?
Standard shipping usually takes 2–5 business days depending on your location. Express options are also available at checkout for faster delivery.
What happens if my parcel is delayed or lost?
If your parcel hasn’t arrived within the estimated timeframe, please contact our customer service team. We’ll help track your order and liaise with the courier to resolve any delivery issues as quickly as possible.
Can I track my order?
Yes! Once your order has been dispatched, you’ll receive an email with your tracking number and a link to follow your parcel’s journey. You can also log into your Beauty Luminella account anytime to check your order status.
Returns
What is your return policy?
We accept returns for unused, unopened, and undamaged products within 14 days of delivery. The item must be in its original packaging for a refund or store credit to be issued.
How do I start a return?
To initiate a return, please email our customer care team at info@beautyluminella.com.au with your order number, product details, and reason for return. We’ll guide you through the next steps.
Can I return an item if I’ve used it?
Unfortunately, for hygiene and safety reasons, we cannot accept returns or exchanges on opened or used skincare, makeup, or cosmetic items unless the product is faulty or incorrect.
What if I received a damaged or wrong item?
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We’ll happily arrange a replacement or refund.
Are Your Products Legitimate?
Are all your products authentic?
Yes — every product at Beauty Luminella is 100% authentic and sourced directly from official Korean distributors and brands to ensure quality and safety.