Shipping policy

Thank you for shopping with Beauty Luminella. We aim to deliver your order quickly and safely, ensuring a smooth experience from checkout to delivery.

Processing Time
We aim to process and dispatch all orders within 1 business day (excluding weekends and public holidays). You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping Times & Rates

• Standard Shipping: 2–6 business days - $9.95
  

• Express Shipping: 1–3 business days - $14.95

• Free Standard Shipping: Available for all Australian orders over $70

• Free Express Shipping: Available for all Australian order over $150

Please note that delivery times may vary slightly due to courier delays, weather, or high-volume periods.

Shipping Locations
We currently ship Australia-wide from our local warehouse. International shipping will be available soon — stay tuned for updates!

Order Accuracy & Delivery Issues
Please ensure your delivery address and contact details are correct before confirming your order. Beauty Luminella is not responsible for parcels delayed, lost, or returned due to incorrect information provided at checkout. If your parcel is delayed or missing, contact our team at luminellaau@gmail.com and we’ll assist you right away.

Packaging & Care
All orders are packaged with care to protect your products during transit. In rare cases where items arrive damaged, please contact us within 7 days of delivery with photos, and we’ll help resolve the issue promptly.