Shipping policy
Thank you for shopping with Beauty Luminella. We aim to deliver your order quickly and safely, ensuring a smooth experience from checkout to delivery.
Processing Time
All orders are processed and dispatched within 1–2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking details once your order has shipped.
Shipping Times & Rates
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Standard Shipping: 2–5 business days (depending on location)
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Express Shipping: 1–3 business days
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Free Standard Shipping: Available for all Australian orders over $75
Please note that delivery times may vary slightly due to courier delays, weather, or high-volume periods.
Shipping Locations
We currently ship Australia-wide from our local warehouse. International shipping will be available soon — stay tuned for updates!
Order Accuracy & Delivery Issues
Please ensure your delivery address and contact details are correct before confirming your order. Beauty Luminella is not responsible for parcels delayed, lost, or returned due to incorrect information provided at checkout. If your parcel is delayed or missing, contact our team at support@beautyluminella.com and we’ll assist you right away.
Packaging & Care
All orders are packaged with care to protect your products during transit. In rare cases where items arrive damaged, please contact us within 7 days of delivery with photos, and we’ll help resolve the issue promptly.