Subscription Policy
At Beauty Luminella, our subscription service allows you to receive your favourite products automatically at a discounted price, so you never run out of your skincare essentials.
By purchasing a subscription, you agree to the following terms.
Subscription Billing
When you subscribe to a product, you authorise Beauty Luminella to automatically charge your selected payment method at the chosen delivery frequency (for example, every month or every two months).
Your subscription payment will be processed automatically on each renewal date unless your subscription is cancelled or modified beforehand.
Subscription pricing, discounts, and promotional offers are subject to change at any time. If changes occur, we will provide reasonable notice where required.
Delivery Frequency
You may choose your preferred delivery interval at the time of purchase, subject to product availability.
Available subscription intervals may vary between products.
Orders will be processed automatically according to your selected schedule.
Managing Your Subscription
You can manage your subscription at any time through your customer account or subscription portal.
You may:
- Pause your subscription
- Skip a scheduled order
- Change delivery frequency
- Update shipping details
- Update payment details
- Cancel your subscription
Changes must be made before your next billing date to apply to the upcoming order.
Cancellation
You may cancel your subscription at any time.
Cancellation will stop future recurring orders but will not affect orders that have already been processed or shipped.
Orders already billed prior to cancellation remain subject to our standard refund and returns policy.
Failed Payments
If a recurring payment fails, we may attempt to process the payment again.
If payment cannot be successfully processed, your subscription may be paused or cancelled until valid payment details are provided.
Beauty Luminella reserves the right to suspend subscription deliveries where payment remains outstanding.
Product Availability
In rare cases, subscribed products may become unavailable, discontinued, delayed, or temporarily out of stock.
If this occurs, we may:
- Delay shipment until stock is available
- Contact you regarding alternatives
- Suspend or cancel the affected subscription
We are not liable for delays caused by supplier shortages or circumstances beyond our control.
Price Changes
Product prices, shipping fees, and subscription discounts may change from time to time due to supplier costs, exchange rate fluctuations, or operational costs.
Where required, customers will be notified before new pricing takes effect.
Shipping
Subscription orders are shipped in accordance with our Shipping Policy.
Shipping fees may apply unless otherwise stated.
Delivery timeframes may vary depending on location, carrier, and product availability.
Returns and Refunds
Subscription orders are subject to our standard Returns Policy.
Due to hygiene and safety reasons, opened or used skincare, cosmetic, or personal care products cannot be returned unless faulty, damaged, or required under Australian Consumer Law.
Right to Refuse or Terminate
Beauty Luminella reserves the right to refuse, suspend, or terminate any subscription at our discretion, including in cases of suspected fraud, abuse, or policy violations.
Contact Us
If you have any questions regarding subscriptions, please contact us at:
Beauty Luminella Team
Email: luminellaau@gmail.com
By purchasing a subscription, you acknowledge that recurring payments will be automatically charged until cancelled.